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Zero Tolerance Chargeback Policy

Zero Tolerance Chargeback Policy:

If a CHARGEBACK is made your information will be reported to IFCC and your information will be sent over immediately to a collection agency.

Customers are urged to contact us by email prior to filing a chargeback. In many cases, any dissatisfaction can be resolved simply and easily. A chargeback occurs when a customer contacts a credit card-issuing bank to initiate a refund for a purchase they made on their credit card. Since chargebacks are costly and can add a considerable amount to our operating costs, which will ultimately affect the ability to provide the best prices for our valuable customers, we will not tolerate chargeback abuses. All abusers will be reported to the Chargeback Protection Project, which may affect an abuser's ability to purchase at other online retailers across the United States. In all cases where the chargeback is clearly fraudulent and/or an attempt to circumvent VHO WORLD LLC policy and contract, we will file a report with the IFCC (Internet Fraud Complaint Center), the customer's local authorities as well as with the Better Business Bureau. If the product was delivered via U.S. Mail or to a Post Office box, we will also file a mail fraud complaint with the postmaster or Federal Authorities. VHO WORLD LLC will turn delinquent accounts over to a collections agency and reports will be filed with all credit bureaus as a delinquent collection account. You are fully responsible for paying all monies owed to VHO World LLC. In respect of any payment made by you, you agree that you will not make any charge-backs, and/or deny or reverse any such payment and will reimburse the Supplier for any charge-backs, denial or reversal of payments you make and any loss suffered by the Supplier as a consequence. In the event that payment of a shipped order is reversed by you or a third party payment processor you are responsible for making payment to VHO World LLC immediately. Payment is due within 24 hours of reversal. Past due amounts will accrue a penalty of $1.00 per day until payment in full is made. Delinquent accounts are turned over to a collection agency and reported to the credit Bureau.


Updated Jan 2019